| |||
|
|
193 Orchard Street Old Forge, PA 18518
November 2005 to January 2010
Billing, Customer Service, Sales Working in the billing, customer service and sales departments, my job responsibilities include general billing tasks, accounts receivable, collections, resolving customer service disputes, arguing payment chargebacks, defending the company in Better Business Bureau and Attorney General complaints, law enforcement compliance, setting up virtual and shared storage accounts, account verification, responding to sales inquiries and minor tech support for virtual hosting. May 2000 to November 2005
Office Manager / Web Site Manager / Online Marketing Director Responsible for design, develop and marketing of these web sites, office management and creation of new office procedures. I created online marketing strategies and oversee product selection for ecommerce. I designed a new customer tracking system that provides automated communications and opt-in e-mail marketing campaigns using databases. I dealt with clients and suppliers alike to fulfill product sourcing, sales and follow-up customer service. General office tasks include some accounting using QuickBooks, verbal & written correspondence, filing and data entry. 2002 to 2004
Assistant / Associate Photographer I began working first assisting the company’s owner during assignments. Shortly thereafter I began photographing as well. The studio’s style of photography is photojournalism. 1995 to 2001
Owner Working as a web site designer, developer and virtual host, the tasks I performed included HTML programming, graphic development, copy writing, content management, script customization and installation, remote web server administration, web traffic analysis, web site promotion, tutorial authoring and manage the duties of several contracted programmers. I worked directly with clients to assess their internet strategies and manage/coordinate the duties of several contracted programmers accordingly. From 1997 to 2000, my internet services were resold by larger providers such as the Times Shamrock and Yellow Pages Online.
Throughout my work experience I have acquired the following job skills: - Web Site Design
Received certification from Brain Bench in the areas of Web Design Concepts, Internet Research and Evaluation, HTML 3.2, Web Design for Accessibility, Database Marketing, Computer Fundamentals, Microsoft Windows 2000 Fundamentals, Microsoft Internet Explorer 5.5 Fundamentals, AOL 5.0 Fundamentals, Human Resource Concepts, Marketing Strategy, Behavioral Interviewing, Listening Skills, Written English, Business Writing, Business Communication, English Vocabulary, Business Math, Math Fundamentals, Customer Assistance, Typing Speed and Accuracy and Legal Secretarial Skills. Completed courses presented by the Electronic Commerce Resource Center on the subjects “Internet Marketing and Business Operations” and “Business on the Internet”. Graduated with honors from Old Forge High School as the valedictorian of the Business Education curriculum. While in school, I was a member of the “National Honor Society” and “Who’s Who Amongst American High School Students”. I received several awards for scholastic achievement and clerical skill testing.
From 1997 to 2000 I was the sole web developer and virtual host for the Times Shamrock New Media department. I was responsible for the majority of their clients’ customer service and support issues. I also provided consultation to the Times/Tribune's online news department. As a member of the HTML Writer's Guild Mentor / Apprentice program, I provided instruction to other members in the areas of HTML 3 and 4 specifications and Web Master Administration. I was an Authorized Developer for Yellow Pages Online from February 1996 until the business closed in November, 2008.
Professional references are available upon request.
| ||